None of these is prospective. All three concern obligations already in force.
Automation that does not disclose
A dor
The obligation became enforceable on 2 August 2026 and the authoritative guidance is only weeks older. Very few operations have embedded disclosure at every point of interaction rather than only at the opening.
A resposta
Inventory and qualification of the systems in use, revision of opening and hand-over scripts, marking of synthetic content, and a documented assessment.
From silent automation to declared automation, with the grace period for pre-existing systems ending 2 December 2026.
Serviço correspondente: AI Act Article 50 Conformity →
Sentiment analysis applied to agents
A dor
The feature is enabled in the platform, used in performance evaluation, and has been prohibited since February 2025 without any transition period.
A resposta
Legal qualification of each deployed feature, identifying what constitutes emotion recognition and what remains permissible, with the reasoning recorded.
From indiscriminate monitoring to monitoring bounded by law.
Serviço correspondente: AI Act Article 50 Conformity →
Automation introduced by the outsourcing provider
A dor
The provider improved its indicators by introducing automated handling, and the contracting entity acquired a transparency duty it does not know it has, discharged by a system it has never seen.
A resposta
Contractual obligation of prior notification of material change, including the introduction of automated interaction, with the right to review the vendor documentation.
From automation arriving unannounced to automation subject to prior review.
Serviço correspondente: Outsourcing Governance for Customer Service →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.